The Electronic Government initiative in Malaysia was launched to lead the country into the Information Age. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
Current applications of e-Government in Malaysia such as
1. e-Filling- Renewing Road Tax
2. Driving License online,
3. KWSP’s i-Akaun
4 .E-Perolehan
Common problems encountered by consumers
1. Security and privacy – consumer maybe worry about their private personal data and the tax return can see by others.
2. Credibility – how accuracy of the e filing system and how to ensure that the system will not make the mistake?
3.Technological knowledge – some of the people maybe don’t have the technological knowledge. So they maybe don’t how to use the e government application via internet.
Suggest ways to encourage more citizens to use the e-government applications
1. Improve the security and privacy application - make sure the data will not hack by the hacker.
2. Organize some activities to introduce the e government application and teach the citizen how to use the e government application.
Links for 2017-02-22 [del.icio.us]
7 years ago
1 comment:
you can use the bullet or numbering to highlight some of the facts discussed in order to make your reader to read it easily.
Post a Comment